Shipping policy

Thank you for shopping with us! We’re excited to get your snuffle mats delivered to you and your furry friend as quickly as possible 🐾

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📍 Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed, it will be shipped out right away.

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🇺🇸 Shipping Area

At this time, we only ship within the United States.

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⏱️ Delivery Time

Estimated delivery time for all U.S. orders:

👉 5–10 business days

Delivery times may vary slightly depending on your location and carrier delays.

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💰 Shipping Rates

We offer:

✔ Free Standard Shipping on all U.S. orders over $50
✔ Standard delivery takes 5–8 business days
✔ Express delivery takes 3–4 business days

Any applicable shipping charges will always be clearly shown at checkout.

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📦 Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

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⚠️ Incorrect Shipping Address

Please make sure your shipping address is correct when placing your order.

We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

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⏳ Shipping Delays

While we aim to deliver your order on time, occasional delays may happen due to:

• High order volume

• Courier delays

• Weather conditions

• Public holidays

We appreciate your patience and understanding.

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❓ Need Help?

If you have any questions about your order or shipping, feel free to contact us anytime.
We’re always happy to help you and your pet 💛🐶